Contact
The fastest way to reach a human is email.
hello@ikonode.com
That address is written out in full rather than hidden behind a form, because a contact page you cannot actually use is not a contact page. It is read by the people who build the site, not by a ticketing system.
What we answer
- A tool gives the wrong answer. The most useful message we get. Include the input you used and what you expected — a calculation bug affects everyone who uses that tool, so these get looked at first.
- A tool is missing. Requests genuinely drive the roadmap. Say what you were trying to do, not just the tool name.
- An explanation is wrong or unclear. The notes and FAQ under each tool are written by hand, so the mistakes are ours to fix. Quote the sentence and say what was misleading about it.
- Privacy, legal and advertising enquiries. Including anything about how data is handled, or advertising placement on the site.
Response time
We usually reply within two working days. If a message needs a code change, the reply comes when the fix ships rather than before.
Postal enquiries
Ikonode is a small independent studio without a public office. For legal correspondence that cannot be sent by email, write to hello@ikonode.com first and we will provide a postal address.
Before you write
Two questions are answered faster by reading than by asking: what happens to the data you enter is covered in the privacy policy, and what the site does and does not promise is in the terms of use.